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Delivery & Shipping Policy
Delivery & Shipping Policy
Thank you for shopping at Pump Textiles (pumptextiles.co.uk). We strive to provide a prompt, dependable, and completely cost-free delivery experience throughout the United Kingdom.
1. Delivery Rates & Destinations
- Coverage: We deliver to all residential and commercial addresses across the United Kingdom (England, Scotland, Wales, and Northern Ireland).
- Delivery Cost: FREE Standard Delivery on all orders. There are no shipping fees, postal surcharges, or hidden checkout costs.
2. Shipping Timetable & Transit
Our fulfillment schedule is divided into standard order processing and tracked courier transit:
| Stage | Timeframe | Details |
|---|---|---|
| Daily Order Cut-off | 2:00 PM GMT | Orders placed after 2:00 PM will be processed on the next business day. |
| Order Handling Time | 1 – 2 Business Days | Monday to Friday order packing and quality inspection. |
| Courier Transit Time | 3 – 7 Business Days | Tracked courier delivery across the UK (Monday through Friday delivery). |
| Estimated Total Delivery | 4 – 9 Business Days | From checkout completion to doorstep arrival. |
*Business days exclude Saturdays, Sundays, and official UK Bank Holidays.
3. Order Tracking
Once your pillows have been securely packed and dispatched from our Manchester depot, you will automatically receive a dispatch confirmation email containing a direct carrier tracking link. Please allow up to 24 hours for carrier tracking updates to appear online.
4. Contact Regarding Delivery
For transit queries or logistics support, please reach out to our team:
- Operating Entity: PUMP TEXTILES UK LIMITED (trading as Pump Textiles Ltd)
- Physical Address: 60 Rugby Street, Manchester, England, M8 9SN, United Kingdom
- Support Email: support@pumptextiles.co.uk
- Support Telephone: +44 161 833 1081
Returns & Refunds Policy
Returns & Refunds Policy
At Pump Textiles, we take great pride in the comfort and craftsmanship of our pillow collections. If you decide that your order is not quite right, we offer a straightforward, completely free 28-day return guarantee.
Return Overview
- Return Window: 28 calendar days from the date of delivery.
- Return Shipping Cost: £0.00 (Free of Charge) using our pre-paid return label.
- Restocking Fee: £0.00 (No restocking or handling fees).
- Pre-paid Label: Conveniently included inside your original delivery parcel.
- Method: By mail/courier drop-off only.
1. Sleep Hygiene & Return Eligibility
Pillows are intimate bedding items that come into direct contact with the face, hair, and respiratory tract. Under the UK Consumer Contracts Regulations 2013 and standard British bedding health codes:
- Items must be in Brand New, Unused, and Unwashed condition.
- Pillows must remain sealed inside their original manufacturer hygiene plastic sleeves or fabric presentation zip bags.
- All original product inserts, care tags, and outer branded packaging must be complete and intact.
- Under the Consumer Contracts Regulations 2013, pillows that have been unsealed from hygienic protection wrappers, slept on, tested without hygienic wrapping, laundered, or altered in any way cannot be accepted for return or refund.
2. How to Return Your Pillows (By Mail Only)
- Repackage: Place the brand-new, unopened pillow securely back into its original retail presentation casing and protective outer shipping box.
- Attach Return Label: Locate the pre-printed, postage-paid return shipping label enclosed in your delivery parcel, and affix it firmly over the original parcel label.
- Drop Off: Take the parcel to any designated Post Office branch or courier drop-off point stated on the label. Always request and retain proof of postage receipt.
3. Inspection & Refund Timeline
- Warehouse Inspection: Once your return arrives at our premises, our quality inspection team will examine the hygienic seal within 3 business days.
- Refund Issuance: Upon successful inspection, your refund will be processed immediately.
- Payment Method: Refunds are credited strictly back to the original payment card used at checkout (Visa or Mastercard).
- Settlement Currency: All refunds are issued in Pound Sterling (GBP, £). Please allow 3 to 5 business days for standard card banking clearance to reflect on your statement.
4. Defective or Damaged Pillows
If your pillow arrives with a seam defect, fabric blemish, or transit damage, please notify us within 48 hours of receipt at support@pumptextiles.co.uk with supporting photos. We will arrange an expedited free replacement or a 100% full refund immediately.
Pump Textiles Ltd
Trading name of PUMP TEXTILES UK LIMITED (Company No. 15081809)
Return Address: 60 Rugby St, Salford, Manchester M8 9SN, United Kingdom
Phone: +44 161 833 1081 | Email: support@pumptextiles.co.uk
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to the Pump Textiles Help Centre. Below are answers to common questions regarding our pillows, delivery timescales, payments, and return procedures. For additional queries, please contact support@pumptextiles.co.uk.
Payment & Ordering
Q: What payment methods do you accept?
A: We exclusively accept Visa and Mastercard credit and debit cards. All card transactions are secured via 256-bit SSL encryption and billed in GBP (£). We do not accept PayPal, Amex, or bank transfers.
Q: Can I cancel or amend my order?
A: Because we dispatch orders quickly (2:00 PM daily cut-off), please email support@pumptextiles.co.uk as soon as possible if you wish to adjust an order. Once an order has entered handling, it cannot be modified, but you may return it unopened within 28 days using the enclosed free label.
Delivery & Transit
Q: How much does delivery cost?
A: Delivery is 100% Free on all UK orders, with no minimum basket value.
Q: How long does delivery take?
A: Orders placed before 2:00 PM (GMT) are processed in 1 to 2 business days (Monday to Friday). Courier transit takes 3 to 7 business days. Total estimated delivery time is 4 to 9 business days.
Q: Can I track my pillow parcel?
A: Yes. Once your order leaves our Manchester facility, an email containing your tracking reference and direct carrier link will be sent to your registered email address.
Pillows & Hygiene
Q: Are your pillows suitable for allergy sufferers?
A: Yes. All Pump Textiles pillows feature hypoallergenic, anti-dust-mite encasements and clean synthetic fills that reduce allergens and promote clear breathing.
Q: How do I choose between different pillow lofts?
A: Side sleepers generally need a firmer, higher loft to keep the spine aligned; back sleepers benefit from medium loft; front sleepers sleep best on a flatter, soft low-profile pillow.
Returns & Refunds
Q: What is your return window?
A: We offer a 28-day return guarantee starting from the day your parcel arrives.
Q: Can I return a pillow that has been slept on?
A: Under UK consumer health and hygiene regulations, pillows cannot be returned once their protective sealed packaging has been opened, tested, or laundered. Returned pillows must be in brand new, sealed condition.
Q: How quickly will my refund be processed?
A: Our Manchester warehouse inspects returned packages within 3 business days of arrival. Approved refunds are immediately credited back to your original Visa or Mastercard.