Privacy Policy

Effective Date: October 2023
Website: pumptextiles.co.uk
Brand: Pump Textiles Ltd
Data Controller: PUMP TEXTILES UK LIMITED (Company Registration No. 15081809)
Registered Address: 60 Rugby Street, Manchester, England, M8 9SN, United Kingdom

At Pump Textiles, we are dedicated to protecting your privacy and handling your personal information with full integrity. This Privacy Policy details how we collect, process, and safeguard your data when you visit or order from pumptextiles.co.uk, in strict adherence to the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Categories of Personal Data We Collect

• Device & Browsing Telemetry: IP address, browser type, device operating system, time zone, and standard site interaction logs collected via essential session cookies.
• Order & Transaction Data: Full name, billing address, UK delivery address, contact email address, and telephone number when placing an order.
• Card Payment Data: Payments are processed via PCI-DSS compliant payment gateways supporting Visa and Mastercard. We do not store complete 16-digit card numbers or security CVV codes on our servers.

2. Legal Basis & Purpose of Processing

• To pack, dispatch, and track your pillow orders, and issue enclosed pre-paid return labels;
• To communicate transactional receipts, shipment notices, and customer care responses;
• To prevent fraudulent transactions and verify card security checks;
• To satisfy statutory corporate and tax obligations under HM Revenue & Customs (HMRC).

3. Data Sharing & Third-Party Partners

We do not sell, rent, or trade your personal data. We disclose information solely to necessary commercial partners:

• E-commerce Hosting Provider: Our store infrastructure is hosted and powered by SHOPLINE HOLDINGS LIMITED (21/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong; Phone: +852-81207281; Email: support@shopline.com). Data is processed securely under binding data processing agreements.
• Logistics Partners: Recipient delivery details are shared with UK parcel delivery carriers for doorstep fulfillment.
• Payment Gateways: Payment details are transmitted securely to banking networks for Visa and Mastercard settlements.

4. Your Rights Under UK GDPR

As a UK resident, you have the right to access, rectify, request erasure ("right to be forgotten"), or restrict the processing of your personal information. To exercise any of these rights, please contact our Data Compliance Team at support@pumptextiles.co.uk.

5. Privacy Contact

For questions regarding our privacy practices, please contact:
PUMP TEXTILES UK LIMITED (Pump Textiles Ltd)
60 Rugby Street, Manchester, England, M8 9SN, United Kingdom
Email: support@pumptextiles.co.uk | Phone: +44 161 833 1081