Q: What payment methods do you accept?

A: We exclusively accept Visa and Mastercard credit and debit cards. All card transactions are secured via 256-bit SSL encryption and billed in GBP (£). We do not accept PayPal, Amex, or bank transfers.

Q: Can I cancel or amend my order?

A: Because we dispatch orders quickly (2:00 PM daily cut-off), please email support@pumptextiles.co.uk as soon as possible if you wish to adjust an order. Once an order has entered handling, it cannot be modified, but you may return it unopened within 28 days using the enclosed free label.

Q: How much does delivery cost?

A: Delivery is 100% Free on all UK orders, with no minimum basket value.

Q: How long does delivery take?

A: Orders placed before 2:00 PM (GMT) are processed in 1 to 2 business days (Monday to Friday). Courier transit takes 3 to 7 business days. Total estimated delivery time is 4 to 9 business days.

Q: Can I track my pillow parcel?

A: Yes. Once your order leaves our Manchester facility, an email containing your tracking reference and direct carrier link will be sent to your registered email address.

Q: Are your pillows suitable for allergy sufferers?

A: Yes. All Pump Textiles pillows feature hypoallergenic, anti-dust-mite encasements and clean synthetic fills that reduce allergens and promote clear breathing.

Q: How do I choose between different pillow lofts?

A: Side sleepers generally need a firmer, higher loft to keep the spine aligned; back sleepers benefit from medium loft; front sleepers sleep best on a flatter, soft low-profile pillow.

Q: What is your return window?

A: We offer a 28-day return guarantee starting from the day your parcel arrives.

Q: Can I return a pillow that has been slept on?

A: Under UK consumer health and hygiene regulations, pillows cannot be returned once their protective sealed packaging has been opened, tested, or laundered. Returned pillows must be in brand new, sealed condition.

Q: How quickly will my refund be processed?

A: Our Manchester warehouse inspects returned packages within 3 business days of arrival. Approved refunds are immediately credited back to your original Visa or Mastercard.