Delivery & Shipping Policy
Delivery & Shipping Policy
Thank you for shopping at Pump Textiles (pumptextiles.co.uk). We strive to provide a prompt, dependable, and completely cost-free delivery experience throughout the United Kingdom.
1. Delivery Rates & Destinations
- Coverage: We deliver to all residential and commercial addresses across the United Kingdom (England, Scotland, Wales, and Northern Ireland).
- Delivery Cost: FREE Standard Delivery on all orders. There are no shipping fees, postal surcharges, or hidden checkout costs.
2. Shipping Timetable & Transit
Our fulfillment schedule is divided into standard order processing and tracked courier transit:
| Stage | Timeframe | Details |
|---|---|---|
| Daily Order Cut-off | 2:00 PM GMT | Orders placed after 2:00 PM will be processed on the next business day. |
| Order Handling Time | 1 – 2 Business Days | Monday to Friday order packing and quality inspection. |
| Courier Transit Time | 3 – 7 Business Days | Tracked courier delivery across the UK (Monday through Friday delivery). |
| Estimated Total Delivery | 4 – 9 Business Days | From checkout completion to doorstep arrival. |
*Business days exclude Saturdays, Sundays, and official UK Bank Holidays.
3. Order Tracking
Once your pillows have been securely packed and dispatched from our Manchester depot, you will automatically receive a dispatch confirmation email containing a direct carrier tracking link. Please allow up to 24 hours for carrier tracking updates to appear online.
4. Contact Regarding Delivery
For transit queries or logistics support, please reach out to our team:
- Operating Entity: PUMP TEXTILES UK LIMITED (trading as Pump Textiles Ltd)
- Physical Address: 60 Rugby Street, Manchester, England, M8 9SN, United Kingdom
- Support Email: support@pumptextiles.co.uk
- Support Telephone: +44 161 833 1081